Friday, April 13, 2012

From the Heart

If you know anything about us, you know that the quality of our product is super important to us, so it's kind of hard for me to write about this. But, it's also important to us as a business to be transparent and honest with our customers and supporters. Remember a few weeks ago when we released these beautiful heart shaped sunglasses? The response was incredible. People loved them. We loved them. And we made a handful, shipped them out promptly and couldn't have been happier.
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We even had the incredible support of our blogger friend Amy, who styled them beautifully on her blog. Amy says she hasn't had any problems with her sunglasses, but she is one of the lucky few, because a few days after our customers receiving their sunglasses...I started getting photos in my email of very sad, very broken sunglasses. 

Devastated, I took a pair on our Easter weekend trip to Florida to give them a tester and be really rough on them, as I am with all our sunglasses to test them. I had worn a pair for a week before we started selling them, and they held up just fine, but as a good business owners, we thought another go around  was necessary. After two days of tossing them around, throwing them in my purse, wearing them on my head and tucked in my back pocket, they broke. Two days of pretty normal wear. Well, we knew that was unacceptable. We immediately started sending out emails to our customers and working towards a solution. Thankfully, we found a solution, and just in time because our patchwork sunglasses were featured yesterday on the Etsy Blog
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So here they are! New and improved! And just as beautiful! These sunglasses have been stress tested and come out winning. They are durable and still so much fun to wear! They are of the same quality of our standard frames, but of course, so much easier to fall in love with.
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Thanks for bearing with us while we worked out this kink and we can't wait to make handfuls of these beauties for summers to come. 


xo,
Beca

6 comments:

  1. YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS. I love these more than I can express!! How can I finagle a c/o package?? Eh? Eh? IT'S FOR MY BIRTHDAY

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  2. I really admire your commitment to quality. I can tell you guys love and believe in your product. Keep up the good work!

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  3. They are so beautiful! I think it's great you guys are so open about any hiccups in your products and how you are resolving it--it really shows your customers how dedicated you are to their satisfaction. :D

    I really want to reward myself with my first pair after this quarter ends for me! [it will take me that long to decide on a pair. heh]

    Mary Rebecca
    www.maryrebecca.com
    maryrebeccablog[at]gmail[dot]com

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  4. You know what, I like the new version even more :) Hopefully everyone else does too and I hope you benefit from the change. Ugh, I hate when something you have worked so hard at creating just doesn't work out. GO YOU for figuring out a new way to go about it. Your perseverance pulled through and I know your customers are thankful for your hard work and efforts. <3

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  5. You are a great business, it's awesome that you owned up to the mistake and solved the problem so quickly. I LOVE THOSE HEART GLASSES!!! AHHH

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  6. You really run such an amazing business :) I think it is so awesome that you're putting it out there for all of us to see that there WAS a mistake and that you've done everything possible to correct it. You really are a great inspiration to me :) I can't wait to start my own shop someday!
    xo Heather
    http://ahopelessnotebook.blogspot.com/

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